I have now been on the phone to Virgin Media for a total of 25 minutes. This is the third time I have called them in connection with ceasing my contract. I have paid them £100 to release me from my contract, yet they are still charging me £10 a month…does that seem fair? Additionally – in order to make sure the internet service is cancelled – because it seems they haven’t cancelled it after all (despite charging me cancellation), I now need to sit on hold for another unspecified period …no wait, stop press, I’m in a queue and am advised to call back later for a 4th time.
As of today I have now made 3 repeat calls to the Council re my council tax, 2 to EDF energy to get them to send me a final bill for electric, 3 to Virgin media, 4 to BT and 2 to Endsleigh Insurance (who completely failed to ensure me the first time around, leaving me with no contents insurance for 2 weeks). So I’d just like to say to you all in words which would be, if they could be, heavily accented with sarcasm: ‘well done, what bloody great companies you are, your complete and utter lack of ability to carry out the simplest task should serve you well in the future. Some of you will keep my custom (as I have no choice) and some of you most assuredly will not, however you should all congratulate yourselves on your absolutely unbelievably bad customer service. I can only hope that those of use who are able have spread the word about how much you have managed to excel yourselves in this area’
